The following return policy is only valid for products purchased at Groove dispensary locations. This refund policy does not apply to products purchased from non-Groove dispensaries. If products were purchased from a non-Groove dispensary, please refer to your original point of purchase for refund details.
The following situations are applicable:
We reserve the right to refuse to accept returns that do not strictly qualify under the foregoing criteria. We also reserve the right to refund only a portion of the purchase price, in our sole discretion, for goods with signs of use, opened goods (even if in their original packaging), or items that are damaged or contain missing parts not due to our acts or omissions. We may provide a partial refund at our discretion upon receiving a product, even if we indicated by email that we would provide a full refund. We may not provide an exchange if we do not carry a replacement item.